FLEX PHYSICAL THERAPY is committed to maintaining the confidentiality of our customers. We do not share, sell, or otherwise disclose information about our clients to any other party except as required to process/ship registrations and purchases.
Information Collection
FLEX PHYSICAL THERAPY is the sole owner of the information collected on FLEX-PT.COM. FLEX PHYSICAL THERAPY collects information from our users at several different points on our Web site.
Order
We request information from the user on our order form. A user must provide contact information (such as name, email and shipping address) and financial information (such as credit card number and expiration date). This information is used for credit card authorization and to fill customers orders. If we have trouble processing an order, the information is used to contact the user.
Cookies
A cookie is a piece of data stored on the user’s computer tied to information about the user. We use persistent cookies. A persistent cookie is a small text file stored on the user’s hard drive for an extended period of time. Persistent cookies can be removed by following Internet browser help file directions.
Customer Service
We communicate with users on a regular basis to provide requested services. Our production and customer service use both email and phone information to communicate with customers in regards to issues relating to orders. For any questions please call (800) 930-8803
Security
Our Web sites take every precaution to protect our user’s information. When users submit sensitive information via the Web site, their information is protected both online and off-line. When our registration/order form asks users to enter sensitive information (such as credit card number and/or social security number) that information is encrypted and is protected with the best encryption software in the industry—SSL. While on a secure page, such as our order form, the lock icon on the bottom of Web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open, when users are just ‘surfing.’ While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect user information off-line. All of our users’ information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example, our billing clerk or a customer service representative) are granted access to personally identifiable information. Employees must enter their password to gain access to user information. Finally, the servers that store personally identifiable information are in a high-security environment at our co-location facility.
Notification of Changes
If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so our users are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We will use information in accordance with the privacy policy under which the information was collected. If, however, we are going to use users’ personally identifiable information in a manner different from that stated at the time of collection we will notify users via email. Users will have a choice as to whether or not we use their information in this different manner. If customers have opted out of all communication with the site, or deleted/deactivated their account, then they will not be contacted, nor will their personal information be used in this new manner. In addition, if we make any material changes in our privacy practices that do not affect user information already stored in our database, we will post a prominent notice on our Web site notifying users of the change.
Contact Information
If customers have any questions or suggestions regarding our privacy policy, please contact us at MIKE UHRLAUB, FLEX PHYSICAL THERAPY, 928 Valley View Drive Suite 7, Council Bluffs Iowa 51503
(800) 930-8803
MAIL@FLEX-PT.COM
